Refund Policy

1. Eligibility for Refunds:

Refunds are applicable to customers who have purchased digital marketing services from VNK SOLUTIONS L.L.C – FZ.
Refunds are subject to the terms and conditions outlined in this policy.

2. Refund Period:

Refund requests must be submitted within 5 days of the initial purchase date.
VNK SOLUTIONS L.L.C – FZ does not provide refunds after the refund period has expired.

3. Grounds for Refunds:
   Refunds may be considered in the following circumstances:
   a. Unsatisfactory Service: If the customer is not satisfied with the quality or results of the digital marketing services provided by VNK SOLUTIONS L.L.C – FZ.
   b. Service Non-Delivery: If VNK SOLUTIONS L.L.C – FZ fails to provide the agreed-upon services within the specified timeframe.
   Refunds will not be granted for services already rendered or for any part of the service that has been delivered.
4. Refund Request Process:

To request a refund, customers must:
a. Contact VNK SOLUTIONS L.L.C – FZ customer support vi email or support number.
b. Provide details of the issue and reasons for the refund request.
VNK SOLUTIONS L.L.C – FZ will review the request and respond within 2-3 business days.

5. Refund Approval:

If the refund request is approved, VNK SOLUTIONS L.L.C – FZ will initiate the refund process.
Refunds will be processed using the same payment method used for the original purchase.
The processing time for refunds may vary depending on the payment gateway and financial institutions involved.

6. No Refund in Case of Violation:

Customers who have violated VNK SOLUTIONS L.L.C – FZ’s terms of service or engaged in fraudulent activities are not eligible for refunds.

7. Currency Conversion and Fees:

VNK SOLUTIONS L.L.C – FZ is not responsible for any currency conversion fees or third-party charges incurred during the refund process.

8. Changes to the Refund Policy:

VNK SOLUTIONS L.L.C – FZ reserves the right to modify or update this refund policy at any time. Customers will be notified of any changes on the website.

9. Contact Information:

For refund-related inquiries, please contact support at support@vnksolutions.ae
It’s essential to make your refund policy clear and accessible to customers on your website, especially during the checkout process. Additionally, you may want to consult with a legal expert in Dubai to ensure your policy complies with local laws and regulations related to online payments and refunds.